Delivery Information

Delivery Information

Upon confirmation of your payment, all orders placed after 11 am are aimed to be dispatched the following working day. This can be affected by busy sales periods and events so please always let us know if your order is urgent.

Additional Delivery Information

How long will it take for my dropship order to reach my customer?

Your customers should receive their order within 2-3 working days of you placing the order on our website. 

How do I get same day dispatch?

To qualify for same day dispatch all of your orders must be processed before 11am within our working days. 

How do I add delivery notes at check out?

 You can enter any delivery notes associated with an order please let us know specific details 

order arrived damaged, what now?

If your  order arrives damaged then please let us know as soon as possible by filling out our online Returns form and a member of our team will be in touch via email to assist you.

The order hasn't arrived, what now?

If your order hasn't arrived after being dispatched then please let us know as soon as possible by filling out our online 'Contact Us' form and a member of our team will be in touch via email to assist you. 

Will email updates and tracking be provided?

Yes. Once your orders have been dispatched you will recieve an email from us. Your will also recieve an email from our courier providing them with regular updates about your parcel and tracking details. 

How can I access my order status and tracking information?

You can view your order status and tracking information by logging into your account and clicking on the 'account' button above the menu bar. This will take you to your account where you can then click to see your order history, as well as the status and tracking information of your orders.   

How will my orders be packed?

Your orders will be packed into boxes or pallets depending on the size of your order and delivery requirements.

Will we be charged additional delivery fees based on size and weight? 

No. All shipped items have a fixed delivery charge which we charge per delivery address. This is a standard fee that we apply to single or multiple items that are dispatched to a single delivery address.